I am soooo excited! I came home from Austin today and immediately tried my glasses at the office with my computer and desk—they work GREAT! You and John are just wonderful and it's so nice to have such caring people! Thank you so much for your patience with my eyes and hard work at correcting the vision problems for me at work. (Dale is also so pleased that he doesn't have to buy me a new laptop computer—my last resort option.)
I still get so many compliments on my other new glasses and frames. John seems to select frames for me that keep me up to date with the latest styles.
Thank you BOTH so much! — Sherry D.
Dear Stars, Thank you so much for taking the time and extra care to get my bifocal contacts just right. I've practiced wearing them for a while now, and I'm pleased that I can see well enough to drive and to take photos. — Irene T.
I just wanted to drop a note while it was fresh on my mind, but my appointment was one of the best doctor experiences I've had in a very long time. Every single person who spoke or worked with me was kind, considerate, respectful and definitely knowledgeable. My contacts fit great and I've never had a doctor be so detailed about getting it perfectly right for me. He didn't accept that I could see, but wanted to make sure they were absolutely perfect. I left feeling really happy and taken care of. It's important to me because I work in client services at an advertising agency, so when someone treats me the way I treat my clients, it just feels extra great. I really appreciate it and will definitely tell all my friends and will continue to return to this office for more services and products. — Christine N.
Good morning! I'm so glad you enjoyed the cookies. It was the least I could do for you guys helping me out with my new glasses and contacts. I had a really fun time there and look forward to a long relationship with your office. Have a great Monday, and thanks again!! — Cary U.
I just wanted to take the time to tell you thank you. Your office was recommended to me by a friend. From the helpfulness of everyone there, to the honesty of the optometrist and the great taste of your employees, I had the ideal customer experience. I am the worst at picking glasses and your staff not only helped me find the perfect pair, but a pair that has received more compliments than any other glasses I have owned (and I've had them for all of 2 weeks!!). I have a pair of glasses that I love and they are a bit different from what I normally go for. — JR
I was impressed by the follow-up email you sent after my appointment and when I got home with me new glasses and found a flaw in my frames, the quick response by your staff and the fact that my word was trusted over the phone really cemented the superior customer service your office provides. EVERYONE I dealt with was wonderful and I have already been recommending your office to everyone I know. Again, thank you for the best eyewear shopping experience I have ever had. You have made me a customer for life. — April S.
Thanks to you and your staff for the excellent personal service. It will be a pleasure to refer friends to you. Your thank-you email is appreciated and is a nice personal touch. — Charlie Betts, Downtown Austin Alliance
Good day, This message is to convey my appreciation for the outstanding service I received during my appointment yesterday. The state of the art technology used within your facility is AWESOME. I applaud your expansion and wish you continued success!!! Thank you. — Gloria R.
Hello, I don't know how often you receive a response to this type of email, but I wanted to let you all know how much I have appreciated the level of service you have provided. I sent an email out to my work colleagues asking for a referral, and specifically asking for an office where the entire staff seemed dedicated to personal attention. Yours was the only office recommended. I am very pleased with the attitude and attention, and I will be quite happy to refer you in the future! Thanks so much. — Kathleen Y
I just wanted to take a moment to let you know how super you ALL are. I feel like I am welcome every time I walk through the door. Hilary, Michael, and John, you are always so very helpful in making my glasses decision, and I very much value your opinions. Thank you so much for all you do. Looking forward to my next visit. — Jan
Emily-Everyone there was very nice and it was my pleasure to come in. I'll be back soon to find some glasses. Thank you. — Laura B.
You're the greatest eye doctor I've ever had-I've learned more in two visits from you than hundreds with other doctors! — Don J.
Thanks for the email, I would not come back if I did not like the service! By the way, I love the new aspherical trials that you gave me, I think that I see better with them than my old toric lenses as they don't go blurry after blinks. Loving them! Thanks for "seeing" me, ;) — James
What great service! Almost everything in my life is hard right now, and everything about doing business with you has been easy! I expected it to be a big hassle to get my glasses changed, but it ended up being a pleasure. Every part of my experience with your company was good! It was really nice to fill out my patient history stuff on the web, then to go right in when I arrived. Everyone was very helpful and friendly. Thank you. — Suzanne S.
"It's ALWAYS a pleasure to visit Stars In Your Eyes. I have told all my friends about you.
John, Michael, and of course, Dr. Schottman, are not only helpful but are fun and friendly to deal with as well. And I'm very grateful to John for his help in picking out just the pair of right glasses! Stars In Your Eyes ROCKS!" ;-) — Dwight F.
Thanks. We just got back from our ski trip. The new prescription sunglasses worked great! They were a lifesaver! — Tim D.